Certificate of Good Conduct

10.1 APPLICATION FOR THE CERTIFICATE OF GOOD CONDUCT (CGC)

CGC applications may only be made online via the Ministry of Foreign Affairs, Malaysia e-Konsular portal. The security vetting will be conducted by the Royal Malaysian Police (PDRM) and, depending on your case, it may take between ten to sixty (10-60) days before the approval is granted.

For the guidelines / user manual CLICK HERE.

For the CGC application CLICK HERE.

For any issues or detailed inquiries regarding the CGC application please contact the Consular Division, Ministry of Foreign Affairs in Putrajaya, Malaysia via:

E-mail skb_admin@kln.gov.my

Telephone: +60 3 8887 4311 / 4159 / 4275 / 4100 / 4458

Quick Info.:

i. The Consulate is not authorised to make a CGC application on behalf of anyone.

ii. The Consulate is not authorised to make amendments on the CGC.

iii. The passport must be current with at least six (6) months validity for the CGC application.

10.2 COLLECTION OF THE CERTIFICATE OF GOOD CONDUCT (CGC)

OPTION 1: Online Payment, Download & Self Print Out of the CGC.

* Starting 01 March 2025, once the CGC application has been approved, you may download a digital CGC from the e-Konsular portal and print it out at your convenience subject to the followings:

a) Online payment has been made via the e-Konsular portal.

b) Download the digital CGC within seven (7) days after the online payment has been made.

c) After seven (7) days, the digital CGC will no longer be available for you to download.

OPTION 2: Payment & Collection of the CGC from the Consulate.

Residents of QLD, NSW, SA, TAS, NT & ACT

Please contact the High Commission of Malaysia Canberra

via e-mail mwcanberra@kln.gov.my

Residents of WESTERN AUSTRALIA (WA)

Please contact the Consulate General of Malaysia Perth

via e-mail mwperth@kln.gov.my

Residents of VICTORIA

Please refer to the information below.

Payment & collection of the CGC from the Consulate is via POSTAL SERVICE ONLY (NO COUNTER SERVICE). Once the CGC application has been approved kindly post the following items to the Consulate:

1. Approval Slip for Certificate or Your CGC Application Result.

2. Your telephone number & e-mail address.

3. Aud10.00 per certificate by postal money order / bank’s cheque payable to the Consulate (online bank transfers & personal cheques are not acceptable)

4. Self-addressed, postage-paid envelope for the Consulate to post the CGC to you (preferably express / registered post, small to medium size)

Mailing address:

Consulate General of Malaysia Melbourne

Unit 101, Yarra One

16 Claremont Street, South Yarra, Victoria 3141 AUSTRALIA.

Note:

i. Please allow three (3) working days for the processing & retrieval of the CGC.

ii. Only the hardcopy CGC will be provided via postal service.

iii. The Consulate is not liable for any delay / loss / damage to the document caused by the postal service.