1. Introduction
Stoppage order are imposed on or company directors who fail to settle their income tax, real property gains tax or corporate tax.
2. Issuance of Certificate
- Certificate issued to the last known address of taxpayer through registered mail
- The status of stoppage order can be checked through immigration's website
- Further enquiries can be directed to the nearest LHDNM branch
3. Revocation of Stoppage Order Certificate
- Taxpaye must furnish payment receipt to the nearest LHDNM branches that handles their tax file.
- Receipt submitted 7 days before travel date to avoid process delay
- If a taxpayer fails to pay in full, he can still apply for temporary travelling release with the following conditions :
- Taxpayer or representative present himself to the LHDNM branch that handles the taxpayer's file at least 7 days before travelling abroad
- Submitting an application letter that informing the destination information, the purpose and duration of visit
- Make payment of at least 50% of outstanding tax amount. Refer payment methods above
- Temporary release letter will be issued to taxpayers stating the period taxpayer is allowed to travel overseas
5. Number of Contact
- If the taxpayer is barred from travel overseas at airport or any immigration's exit, taxpayer can contact the following phone numbers for assistance :
| HEADQUARTERS /BRANCH | TELEPHONE NUMBER | OFFICE HOURS |
| Headquarters | 03-83138888 ext 21539 / 21543 / 21550 / 21494 / 21490 | Monday - Friday |
| HASil Care Line | 03-8911 1000 | Monday - Friday |
| HASiL Recovery Call Centre | 03-8751 1000 | Monday - Friday |
| Others Branches | Refer List of Branches | Monday - Friday 8.00 am - 5.00 pm |
| Johor Bahru | 07-2337000 ext 170433 / 170423 / 170396 | Sunday 8.00 am - 5.00 pm
Notes : LHDNM branches working on Sunday |
| Kluang | 07-7783363 07-7783300 ext 171085 | |
| Muar | 06-9563100 ext 171632 / 171558 | |
| Alor Setar | 04-7400250 / 04-7400130 / 04-7400222 | |
| Sungai Petani | 04-4456033 / 04-4456036 04-4456000 ext 140645 | |
| Kuala Terengganu | 09-6211500 ext 191149 / 191180 | |
| Kota Bharu | 09-7459000 ext 191660 / 191560 |
