Ministry of Foreign Affairs Malaysia

ONLINE PASSPORT APPLICATION - RENEWAL OF PASSPORT APPLICATION(MyONLINE PASSPORT)

1. Purpose

MyONLINE*PASSPORT is an online platform for Malaysians to renew their passports.
Payment for online applications can be made via credit card or direct debit (FPX).

2. Passport Collection

Applicants may choose to collect their renewed passports from a Passport Recipient and Issuance Office listed in the system. A collection date and time will be provided depending on the date and time the application was made.

3. Application Times

Applications made before 3.00 p.m. on a working day will be available for collection on the same day. Applications made after 3.00pm will be available for collection after 10.00 a.m. the following working day.

4. Passport Photo Specifications

Background must be white and without shadows. Coloured backgrounds will not be accepted.
Applicants are required to wear dark clothing and covering shoulders and chest.
Applicants who wears scarf or hijab are required to wear dark-coloured scarfs or hijabs and it is not covering the face.
Uploaded photo must have been taken at a professional photo studio. The uploaded softcopy is required to be in the format provided by the photo studio. Polaroid pictures will not be accepted.
Applications which is not meet the specifications listed above will be put on-hold and result in issuance and collection will be delayed.

5. Terms and Conditions

Applicant must be above 13 years old and already have an e-Passport (passport with microchip).
Applicants are required to provide correct and accurate information. If the information provided is found to be false or misleading, the application will be rejected and the applicant will be subject to legal action under Section 12 (1) (c) of the Passport Act 1966 (Act 150).
For applicants below 18 years old: Under-age applicants are allowed to apply online only with the consent of their parent(s) or legal guardian(s). A parent or legal guardian is required to be present during collection at the Passport Recipient and Issuance Office. Passport will not be issued if a parent or legal guardian is not present.
Applicants must upload a recent passport-sized photo.
Payment may be made via credit card or debit card (FPX). The fees are as follows:

Applicants are required to collect their new passport in-person and provide the following required documentation: Identification Card (MyKad), existing passport and payment receipt as issued by the system. A representative is not allowed to collect your new passport on your behalf.
Failure to collect in-person or provide the required documentation will result in non-issuance of your new passport.
Passport renewal is under normal circumstances.
Existing passport is in good condition (not defaced or water damaged).

A Malaysian citizen who has left the country illegally is not eligible to renew his / her passport via the MyOnline Passport system.

6. Additional Requirements

Applicants below 18 years old are required to bring along their Birth Certificate and have a parent or legal guardian present during collection at the Passport Recipient and Issuance Office.
If, either, the applicant or parent / legal guardian is not present during collection, the passport will not be issued.

7. Notifications

If you encounter problems while making payment, kindly contact your bank for further instructions as payment processes are under their purview.
If the photo you have uploaded does not meet the specifications listed, you may have a passport photo taken at the Passport Recipient and Issuance Office you selected to collect your passport.
If you receive this error message: “Kindly contact the Immigration Department of Malaysia”, it means your online application it is unsuccessful for one of the following reasons:

The file containing your fingerprint is damaged or has been deleted. You will be required to have your fingerprint taken again to avoid problems at the arrival / departure gates of airports.
Your application does not meet with the specifications listed on MyOnline Passport.
The information provided is inaccurate and contradicts the information in the system.

Visit the Official Portal of the Immigration Department of Malaysia for more information.

Online Passport Application-Renewal of Passport Application(MyOnline Passport)