Passport Renewal

1) The Certificate of Good Conduct will be ready for collection once it is approved;

2) Certificate of Good Conduct will be only issued in Physical Copy;

3) The validity of the certificate is one (1) year from the approval date. However, certain country/company would require a certificate with approval date lesser than one (1) year;

4) There are four (4) options available to obtain the certificate:-

a. Applicants in Malaysia

i. Collection at the Consular Counter, Ministry of Foreign Affairs, Putrajaya

ii. Collection at the Regional Office Sabah or Sarawak

iii. Collection via Postal Service

b. Applicants outside Malaysia

i. Collection at the nearest Malaysian Embassy/High Commission/Consulate General

5) Collection at Consular Services Counter, Ministry of Foreign Affairs, Putrajaya Please ensure online payment is made via e-Konsular before walk-in to our Consular Services Counter Operating hours are as follows:

Monday-Thursday: 9:00am to 4:00pm

Friday: 9:00am to 12:00pm | 2:45pm to 4:00pm

*Friday Prayers break

Please bring:-

(i) a printed Collection Slip

(ii) a printed online payment receipt and

(iii) MyKad/Passport during collection at our counter

IMPORTANT: If a representative is appointed to collect the certificate on your behalf, item

(iii) is replaced with the representative’s MyKad/Passport and;

(iv) a signed Letter of Authorisation will be required

Effective 1 September 2023, cash payment will no longer be accepted for Certificate of Good Conduct collection (https://ekonsular.kln.gov.my/templates/manual/PENGGUNA/USER%20MANUAL%20-%20CGC%20GUIDELINES%20FOR%20ONLINE%20PAYMENT.pdf)

6) Collection at Regional Office Sabah or Sarawak

Sabah Regional Office Ministry of Foreign Affairs, Kota Kinabalu

Counter Operating Hours : 9.00 am - 12.30 pm (Monday - Thursday)

9.00 am - 11.00 am (Friday)

2.30 pm - 4.00 pm

Tel : +6088 - 488 466 Fax : +6088 - 488 518

E-mail : pwsabah@kln.gov.my

Please bring:-

(i) a printed Collection Slip

(ii) a printed online payment receipt and

(iii) MyKad/Passport during collection at our counter

IMPORTANT: If a representative is appointed to collect the certificate on your behalf,

(iii) the representative’s MyKad/Passport and

(iv) a signed Letter of Authorisation will be required

7) Collection via Postal Service Applicant who wishes to receive the certificate via postal service is required to submit the following items in the same envelope addressed to the Ministry of Foreign Affairs:

A. Collection Slip;

B. Online Payment Receipt;

C. An empty A4-sized PosLaju Pre-paid or Pos Ekspres envelope with applicant’s own address written on the tracking slip

IMPORTANT: ALL THESE 3 ITEMS (A, B and C) MUST BE SENT to the following address:

Consular Division, Ministry of Foreign Affairs,

No. 1, Jalan Wisma Putra, Presint 2,

62602, PUTRAJAYA

Att: CGC Unit

Pejabat Wilayah Sabah | Sabah Regional Office

Kementerian Luar Negeri | Ministry of Foreign Affairs

Aras 7 Blok A

Kompleks Pentadbiran Kerajaan Persekutuan

Jalan UMS

88400 Kota Kinabalu

Sabah

8) Collection at nearest Malaysian Embassy/High Commission/Consulate General

Applicants are required to contact our Malaysian Embassies / High Commissions / Consulate General directly for further information on the collection procedures.

Contact information can be found in the following link: https://www.kln.gov.my/web/guest/malaysian- mission

IMPORTANT NOTES

1. With the introduction of this new system, all hardcopy documents are NO LONGER ACCEPTED

2. Applicants SHOULD NOT SEND CASH payment via postal service

3. Applicants is advised to regularly check the application status through e- Konsular

4. The Ministry of Foreign Affairs, Malaysia shall not be held responsible for any lost in transit documents posted by applicants

5. Ministry of Foreign Affairs should not be held responsible for any losses incurred when appointing representative to apply and/or collect Certificate of Good Conduct on behalf